Written Assignment - Displaying Leadership Example | Topics and Well Written Essays - 250 words

scripted - Displaying Leadership - Assignment ExampleBecause the demeanour was left to go too far, Paul found it pattern to be loud with customers and even bully them into agreement. He went on to boast that he could win with each customer until the day he yelled at the mother to the head of Paediatrics. Consumers of healthcare include employer groups, patients, and agencies of government, family members and ternion party payers. Todays consumer is sufficiently informed and empowered hence Pauls behaviour couldnt go far. Being left to widen would mean even new employees learns the same and clients continue suffering. The ultimate impact is a negative publicity of the hospital as one that does not allow customer serve well standards.As a leader it is my responsibility to model good customer portion not only in Paul but also the new employees. I would do so by making sure everyone understands the importance of organisational values empower them with skills to offer quality cust omer help and emphasis on education and training. I will also stress the importance of accountability and enhancer as well as adherence to set standards and procedures. Another important element of customer service is communication, feedback and measurement of compliance (Rabert, 2012). The goal is for every employee to understand the value of customer satisfaction.1. Anne S. Rabert. (2012). Making the Transformation to a Customer-Service Orientation. American Nurse Today, 7(1). Available at